Bohope Support
Answers about rooftop-tent compatibility, shipping, warranty, returns and condensation.
Have questions? Contact our support team at tonyli7177@outlook.com.
As long as your vehicle has the right mounting platform (crossbar / rack), a Bohope rooftop tent can be installed on most vehicles.
Bohope rooftop tents can be mounted on most roof racks and crossbars on the market. Rooftop tents are designed to be mounted on crossbar-type roof racks, and we recommend at least two crossbars. The crossbar weight capacity (DWC—the weight the rack can actually carry while the vehicle is in motion) must be at least equal to the weight of the tent. You can find the tent weight under each product on our website. Because there are many roof-rack options, please contact us if you need help confirming compatibility.
Depending on the model, a Bohope rooftop tent can accommodate 2–4 people.
We operate with warehouses serving the United States, Canada, Germany and other European countries. Available destinations and shipping options depend on the delivery address.
Bohope rooftop tents can usually be set up and packed away in about one minute. Please refer to the instruction manual for model-specific details.
Each tent has a weight capacity of around 220 lbs per camper. Weight inside the tent must be evenly distributed and properly supported. Approximate limits by size are:
Bohope tents are designed to allow sheets and a thin blanket or sleeping bag to remain inside.
If the side straps do not touch, or you need to sit on the tent to close it, you may permanently damage the tent and shorten the life of the cover zipper. Memory-foam toppers will not allow the tent to fold correctly and may cause permanent damage.
You can use it wherever an overnight stay is allowed.
Bohope rooftop tents are tested for wind and rain resistance and are designed to handle a range of challenging outdoor conditions. Always follow the product manual and use good camping judgment for severe weather.
If an item is in stock, it usually ships within 1–2 working days. Sunshades and small accessories are generally delivered by express within 5–7 working days, while tents and other large items are usually delivered by truck within 10–15 working days.
Remote areas of the United States and Canada may require a separate shipping quote. For rooftop-tent freight, provide a reliable phone number and email address. The freight carrier may call before delivery to schedule an appointment, and someone must be present at the scheduled delivery.
Bohope offers a 1-year manufacturer's warranty on materials, workmanship and parts. It covers manufacturing defects and replacement of accessories or accessory damage, but does not cover normal wear and tear, cosmetic blemishes from use, or damage caused by improper use, cleaning or storage. Defective items may be repaired or replaced at our discretion at no charge to the customer.
Please contact our sales team at tonyli7177@outlook.com to ask about dealer opportunities.
If you find water in your tent, it is often condensation rather than a leak. Bohope tents and awnings use waterproof materials, strong stitching and seam-sealing methods where possible. Waterproof materials can keep water out, but moisture inside the tent can also collect on cooler surfaces.
One person can produce up to 16 oz of condensation per night. Two people can therefore create as much as 32 oz of moisture inside a tent. Wet shoes, clothes, dogs and the surrounding air are additional sources of moisture.
People, heaters and insufficient ventilation can make the air inside a tent warm and humid. When warm air meets the relatively cool tent fabric, moisture condenses into liquid.
In certain weather conditions, any tent can be overwhelmed by moisture. On a cold, still night, warm moist air may not circulate out of the tent and condensation can form on walls, seams or the mattress.
Anti-condensation mats cannot stop condensation. They create space between the mattress and tent floor so air can circulate and the mattress does not absorb moisture from the cold surface. Most Bohope mattresses have a waterproof base, which is why an anti-condensation mat is not included by default.
Your 100% satisfaction is important to us. We offer a 30-day return and exchange policy. If a product arrives damaged or faulty, we offer a full refund. Returned items must be unused, in the same condition received, and in the original packaging with all pieces intact and in resalable condition.
Once a returned item is received and inspected, we will email you with the refund status. If approved, the refund will be processed to the original payment method.
We accept order cancellations before the product is shipped or produced. Once an order has shipped, it cannot normally be canceled. If a package interception request succeeds, an interception fee may apply.
Email tonyli7177@outlook.com with the subject “Returns” and include your order number, name and reason for the return. We will provide return instructions. Keep proof of postage to protect against lost-package claims.
Customers are responsible for return shipping costs. Return shipping is reimbursed when the purchase arrived damaged or faulty.
Orders are shipped from the warehouse best suited to the destination. Warehouse availability may vary by country and product.
International orders may vary by destination. Local teams and warehouses may handle delivery and after-sales service for their corresponding markets so customers receive accurate support.
Typical processing time is 1–2 business days. Standard shipping usually takes about 2–10 business days, while express shipping usually takes about 1–5 business days. International shipping may take longer. Out-of-stock items or items transferred from another warehouse may require additional time; contact customer service for the latest estimate.
